| Overseas Medical and Hospital Expenses | Unlimited |
|---|---|
| Cancellation and Amendment Fees | Cover Chosen |
| Luggage and Personal Effects | $12,000 |
| Maximum Age Limit | 99 |
Table updated June 2024
Australia Post received the highly commended award for 'Travel Insurance - Domestic' in the 2023 Product Awards.
Australia Post has you covered if you're diagnosed with COVID-19 while on holiday in 2 main categories:
There are some scenarios that are not covered by Australia Post including mandatory quarantine or isolation and government travel bans. One significant exclusion is cover for amendment or cancellation costs that are caused by or related to COVID-19.
If you need more comprehensive COVID-19 cover, we've compared all the providers that offer cover for COVID-19.
Based on Australia Post travel insurance scores in Finder's 2024 Customer Satisfaction Awards.
Australia Post is a widely known Australian brand that also offers customisable travel insurance. To keep things simple, it gives you the choice of 3 plans: International Comprehensive, Basic International and Domestic.
Each policy can be purchased for a single trip, or several trips in the course of a year (Annual Multi-trip).
International Comprehensive
Basic International
Domestic
Annual Multi-trip
The insurer of this product is Zurich Australian Insurance Limited. It comes with a cooling-off period of 21 days and choice of standard excess for international plans.
These are some of the main insured events that Australia Post may cover you for if something does go wrong on your trip. Some of these inclusions are only available for certain levels of cover (e.g. the comprehensive policy versus the basic policy).
As well as the benefits explained above, you can use the following options to vary your cover where necessary. Generally, these variations will attract an increased premium.
All insurance plans have their own set of circumstances where you won't be covered. Generally, Australia Post will not pay your claim if it relates to:
Make sure you review Australia Post's PDS for a detailed breakdown of what won't be covered, found under its list of general exclusions.
You can submit your claim by downloading a claim form online and posting it to the Australia Post Travel Insurance claim team at:
Australia Post Claims
Travel Insurance Partners
PO Box 168
North Sydney NSW 2060
Alternatively, you can submit a claim online by following these steps:
Australia Post's travel policies are nothing to sneeze at. You'll find generous limits that rival even our best travel insurance picks, especially if you're looking for comprehensive cover when hiring a car. Its flexible plans allow you to tailor your policy not just with optional add-ons but also your choice of cancellation cover and excess.
Once you look under the bonnet, though, you might find reasons to think twice. Australia Post's COVID-19 cover will cover you for overseas medical expenses and additional accommodation and travel expenses, but if you want cover for cancellation costs or cruise travel, you're out of luck. Pregnant travellers should read the fine print as well, as there are certain exclusions that could mean you're not covered, especially if you're having twins or travelling after your 23rd week of pregnancy.
If you're still not sure about Australia Post, you can compare other travel insurance companies here.
You have 60 days from your return date to submit your travel insurance claim. If you're still waiting on documentation to support your claim but worried you won't make the deadline, you can start the process and submit the additional documentation later.
Yes, you can buy travel insurance if you are already overseas with Australia Post. If you purchase an
Australia Post Travel Insurance policy on your trip after leaving Home, the cover is subject to a 3 day no-cover period. For other options, you can read our guide on Travel insurance for Australians already overseas.
To make sure you get accurate and helpful information, this guide has been edited by Moira Daniels as part of our fact-checking process.
Written byCristal Dyer is a travel writer at Finder. She has been writing about travel for over five years and has visited over 40 countries around the world. Cristal currently travels full-time, writing about her favourite cities and food finds, and she is always on the lookout for amazing flight deals to share. See full bio
More resources on FinderAustralia Post travel insurance promo code and deals Australia Post offers a variety of financial products, including three travel insurance policies for Australian residents travelling locally or abroad. Customers can apply for and claim from policies online.
Finder
Sarah April 6, 2023 Finderhi Angela, You’ll need to contact them directly. You can reach them on 1300 728 015 Monday to Friday (8am-7pm EST), Saturday (9am-4pm EST) and Sunday (10am-3pm EST). Best of luck!
Trevor May 29, 2019 I am 90 years old and in good health, can I get travel insurance with Australia Post? Charisse May 30, 2019 FinderHi Trevor, Thanks for reaching out to Finder. Australia Post offers competitively-priced travel insurance for Seniors (people aged 60 years or over). However, please note that their policy availability is subject to age, the excess, trip duration, area of travel, existing medical conditions and extra cover options. Policies may not be available to all travellers and reduced limits may be applied to travellers over 70 years of age. You can go directly to their website and request for a quote or you can also call them for further assistance. Hope this helps. Cheers,
Charisse
Hi Lorraine, Thank you for getting in touch with Finder. The cover depends on which type of travel insurance you get with Australia Post. I suggest that you contact them directly regarding your trip to Bali. If you’re still looking around, you may check and compare your Bali travel insurance options. Travellers to Bali are advised to keep themselves updated using the Smartraveller site. I hope this helps. Please feel free to reach out to us if you have any other enquiries. Thank you and have a wonderful day! Cheers,
Jeni
Do you cover seniors over 75 with pre-existing medical conditions? We are travelling to the Americas not being taken just Europe, cruising to South Africa and flying back to Australia.
Jeni September 3, 2018 FinderHi Judy, Thank you for getting in touch with Finder. Australia Post may be able to offer cover for your medical conditions, however if they cannot, they may be able to offer a standard policy with cover for things other than your medical conditions. You must attempt a quote from their official page before they can know. If you are still looking around, you can enter your travel details from our travel insurance for seniors form. The search tools should allow you to compare policies from more than 20 Australian brands. I hope this helps. Please feel free to reach out to us if you have any other enquiries. Thank you and have a wonderful day! Cheers,
Jeni
I am on a holiday in UK. I am having my Australian post travel insurance. Few days back I felt I am losing my hearing, so I went and check the same.so they advice me to where a hearing aid, so I happen to go for it.
My Question is ? can I clam the cost of the earing aid.?
Hi Irs, Thanks for getting in touch. Finder is a comparison service and not Australia Post Travel Insurance. You will need to contact them through the official Australia Post website. All the best,
Richard
Australia
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